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Returns & Exchanges

Please email returns@fash1.com if you wish to return garments.

  • You have 14 days from the date the dress was delivered to return your order to us.
  •  All orders that arrive with us after this period (between 15-28 days) will be offered a non refundable exchange or credit note.
  • Returns will only be accepted if the tag and labels are attached.
  • We cannot accept garments showing signs of wear. Any garments with odours or marks including, but not limited to, perfume, smoke, makeup and deodorant will NOT be accepted.
  • We do not refund postage.
  • If an item is damaged upon arrival and unworn, a full refund can be issued and the item must posted back to us within 14 days.
  • If an item is damaged when worn, we do not offer a refund.
  • Items purchased using sale coupon codes cannot be refunded, only exchanged for a credit code.
  • Couture or beaded pieces (Yasmine, Ava dresses) cannot be refunded. These are exchange only.
  • Please include either your invoice or something with your name and order number on inside the bag. Also why you are returning/ exchanging and what you would like in exchange.
  • Sale items can only be returned for a credit note, which will be sent to you via an email code.
  • Your payment will be credited back to you on the card you used.
  • Refunds are processed in 1-2 working days but may take up to 7 business days to arrive back with you depending on bank holiday’s and individual banking systems.
  • Please note: All items purchased through sites such as Depop or Ebay cannot be returned or exchanged.
  • **Swimwear is NON returnable due to hygiene reasons**


    Exchanges

 

  • You have 28 days after receipt of payment to exchange your order. (Items must arrive with us on or before the 28th day) All returns arriving after this period cannot be exchanged or refunded.
  • Exchanges will only be accepted if the tag and labels are attached.
  • We cannot accept garments showing signs of wear. Any garments with odours or marks including, but not limited to, perfume, smoke, makeup and deodorant will NOT be accepted.
  • We do not cover the cost of shipping back to us
  • Exchanges are shipped free of charge but are non refundable.
  • We offer a free exchange for every item.
  • All exchanges are based on stock availability.
  • If the new item is less expensive than the original order we will refund the different via credit note to you via email.
  • Let us know when you have made the purchase on exchanges@fash1.com
  • It generally takes 1-2 days to process the exchanges.

 

 Important Information

  • Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you!
  • We work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.
  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Although bandage material is very strong. We ask you take good care of your garments to ensure they’re always looking as good as new! It is rare but possible for seams to unthread as the material is shiny and thick. If this does happen, a simple needle and thread will do the trick!

 

Important information

 

All items are dry clean only (as stated on the label)

 

Do not iron items or put in contact with direct heat such as radiators etc.

 

Store hung or gently folded to avoid shine/crease marks.